Alien Cloud PBX
for Malaysian Businesses
A complete cloud phone system — DID numbers, IVR, call recording, and AI call analysis — that connects directly to your iCRM. Make calls, log every record, and view analytics from one platform.
A Full Phone System in the Cloud
No bulky hardware, no expensive PABX boxes. Alien Cloud PBX gives your business professional phone capabilities — hosted, scalable, and managed for you.
DID Numbers
Get local Malaysian direct-dial numbers (DID) for your business — or host your existing numbers on the cloud.
IVR & Auto Attendant
Greet callers with a professional menu — "Press 1 for Sales" — and route them to the right department automatically.
Unlimited Extensions
Add staff extensions easily as your team grows. Each agent gets their own line on the same system.
Call Recording
Record calls for quality, training, and dispute resolution. Stored securely and accessible when you need them.
Voicemail & Forwarding
Never miss a call — voicemail to email, call forwarding to mobile, and after-hours routing.
CDR & Call Reports
Full call detail records (CDR) — who called, when, how long — with reporting for management visibility.
Connect Your Phone System to iCRM
Alien Cloud PBX integrates with iCRM — Mobiweb's customer relationship platform. Make calls directly from your contact list, auto-log every call, and see full analytics across voice and every other channel.
Click-to-Call from CRM
Your sales team makes calls directly from the iCRM contact list using the built-in soft-phone — no separate dialler, no switching apps.
Auto Call Logging
Every call is automatically logged against the customer record — call time, duration, and outcome — so nothing falls through the cracks.
Unified Customer Timeline
Calls appear alongside WhatsApp, SMS, and email in one customer timeline. Your team sees the full conversation history before they dial.
Voice & Omnichannel Analytics
See call volume, agent activity, and outcomes in the same dashboard as your other channels — full visibility across voice and messaging.
Cloud PBX Plans
Choose by team size. All plans include DID number, IVR, call recording, and iCRM integration. Prices exclude applicable taxes.
AI Features for Voice
Optional AI add-ons that turn your phone calls into actionable insights.
AI CDR Analysis
AI analyses your call detail records to surface patterns — peak call times, missed-call trends, average handling time, and agent performance — so managers can make data-driven staffing decisions.
WhatsApp AI Agent
Combine your phone system with a WhatsApp AI chatbot — calls that go unanswered can trigger a WhatsApp follow-up, and customers can switch from call to chat seamlessly.
Built for Malaysian Businesses
Cost Effective
No expensive PABX hardware to buy or maintain. Predictable monthly pricing with no setup fees. Scale up or down as your team changes.
Scalable & Flexible
Add extensions in minutes, not weeks. Whether you're a 4-person team or a 24-seat operation, the system grows with you.
Local Support
Backed by Mobiweb's Malaysian team — support in BM, English, and Chinese, during local business hours. Real people, not ticket queues.